Classification of the feature
As of July 16, 2026, Shopify Managed Markets supports cancellation and return requests for eligible orders from EU consumers. For affected orders, a 14‑day rule is automatically applied, which is managed by Global‑e as the legal seller, the so‑called Merchant of Record. Customers can submit their request through supported Shopify interfaces. However, merchants must still review incoming requests themselves, arrange returns, and process refunds.
The timing is relevant: Since 19 June 2026, EU Directive 2023/2673 has required an easily accessible electronic cancellation function for many online contracts. A cancellation policy published only as continuous text is not necessarily sufficient for this. Customers should be able to declare the cancellation directly in the shop, confirm it, and then receive confirmation on a durable medium, for example by email.
For managed marketplace sellers, the rule is technically activated automatically. However, this does not mean that the entire returns process is handled automatically.
What the feature is, and what it is not
A standardized entry point for revocation requests
The feature provides an organized way for eligible EU orders through which customers can request a cancellation or return. The decisive factor is the status of the items:
- Items that have not yet been shipped appear as a cancellation request.
- Items that have already been delivered appear as a return request.
- For partially shipped orders, both situations can occur within the same order.
The request will be visible in the Shopify admin and must be processed there. A cancellation request does not automatically change the order. A return request also does not automatically generate a return label or a refund.
No fully automated returns solution
Managed Markets does not automatically include:
- the examination of the specific case of revocation,
- the approval or rejection of the request,
- the procurement of international return labels,
- coordination with the warehouse, shipping service provider, or returns platform,
- the inspection of goods upon receipt,
- the restocking,
- the actual reimbursement,
- the handling of subscriptions,
- the legal assessment of possible exceptions.
Shopify expressly points out that merchants must obtain return labels for Managed Markets orders themselves through an external provider or shipping service.
Not a substitute for legal review
Shopify provides features that help with implementing EU requirements. However, according to Shopify, using these features does not automatically make a store legally compliant. Among other things, the decisive factors remain the products sold, the markets targeted, the terms that are published, and the actual internal processes.
No managed markets solution for B2B orders
Managed Markets does not support Shopify B2B orders. If a business customer is logged into their company account, the merchant themselves becomes the legal seller for that order. The new Managed Markets process should therefore be classified as a D2C or B2C feature, not as a universal solution for all international orders.
Requirements & Data Basis
The shop must actually use Managed Markets
The automatic rule does not apply to every international Shopify order. It applies to eligible EU orders that are processed through Managed Markets.
As of July 2026, Managed Markets is only available to merchants based in the continental United States and to selected shops in Canada and the United Kingdom. A Shopify store based in Germany or Austria therefore cannot automatically assume that this specific Managed Markets feature is available.
Before implementation, it should be clear for each order type:
- Which market was assigned to the order?
- Who is the legal seller?
- Is this a consumer order or a business customer order?
- Was the order processed through Managed Markets?
- Which items have already been fulfilled or delivered?
Marketing consent is not a requirement
A withdrawal request is not a marketing activity. Therefore, eligibility must not be made dependent on whether a person has subscribed to a newsletter or consented to promotional communications.
Instead, the relevant data is the information that allows the order and customer to be clearly matched. In the Shopify process, customers log in with their email address and a six-digit verification code. If only a phone number was provided at checkout, an email address must also be added during the request so that the verification can be sent.
Required order and item data
For a reliable decision, at least the following data is required:
- Order number and order date,
- Order market and country of delivery,
- Customer type, i.e. B2C or B2B,
- Shipping and delivery status per item,
- Item and ordered quantity,
- Time of the last partial delivery,
- Reason for return or cancellation,
- published return and cancellation policy,
- Labeling of non-returnable items,
- Payment method and payment currency,
- amounts already reimbursed,
- where applicable, subscription or contract reference.
Especially for partial deliveries, the delivery date of the last item is important. For EU regulations, Shopify recommends calculating the return window starting from the delivery of the last item in an order.
Product data and possible exceptions
For personalized goods, perishable products, certain opened hygiene items, individual digital content, and services that have been fully performed, exceptions to the right of withdrawal may apply. However, these exceptions depend on the specific product and the course of the purchase.
Shopify points out that digital and personalized products are not automatically excluded from cancellations in the standard self-service processes. Stores should therefore not expect Shopify to independently recognize every legal exception based on the product type.
A practical data rule therefore states:
If a product may be excluded from cancellation, this characteristic must be stored in a structured way at the product or product group level and checked before a decision is made.
Language and sender
The automatic confirmation of receipt only serves its practical purpose if customers understand what has been confirmed. That’s why the shop language, notification language, sender name, and support address should be checked for every EU market.
A French customer shouldn’t have to infer from a generic English message whether their request was submitted successfully.
How to use it concretely in the Shopify admin
Check managed markets assignment
First, open several existing EU orders and check whether Global-e or Managed Markets is assigned as the legal seller. Don’t just test a standard order, but also orders with discounts, multiple items, partial shipments, and different shipping methods.
According to Shopify, the automatic rule is already active for eligible Managed Markets orders. It is therefore not necessary to create a second identical 14-day rule. A duplicate rule can lead to conflicting displays or incorrect internal decisions.
Check visible access
Even though Shopify manages the rule automatically, access should be tested from the customer’s perspective. Open the store as a customer and answer three questions:
- Can the feature be found without contacting support?
- Is it clear whether a cancellation or a return is being requested?
- Can the process be completed entirely on mobile devices?
In the general self-service settings, the customer account address can be included, for example, in the cancellation policy, on a returns page, or in the footer. Market-specific menus can be used for different markets.
Test request before shipping
Place a test order for an EU market and leave at least one item unfulfilled. Then open the order from the customer’s perspective.
The customer should be able to request a cancellation for an item that has not yet been shipped. In the Shopify admin, the request appears as a note at the top of the order.
To process the request, open the order and select “Remove item” for the request. Shopify will then guide you through the refund process. There you must once again review the specific items to be removed and the refund amount. The request is only completed once the refund has been issued.
Test request for the delivery
Mark another test order as fulfilled and set a realistic delivery status. After that, the customer page should offer a return instead of a cancellation.
In the Shopify admin, a card appears with the return request. There you can:
- review the request,
- process a return fee or shipping fee,
- add a replacement item if necessary,
- upload a return label,
- store a label URL,
- Add shipping service provider and tracking number,
- approve or reject the request.
For international Managed Markets returns, the return label usually has to be obtained through an external service provider and then made available in Shopify.
Check goods and issue refund
Authorizing a return is not the same as issuing a refund. Once the goods are received, the warehouse process should report back the actual condition and quantity.
Only after that is the refund processed and the goods, if applicable, put back into storage. The order of steps is important here: Shopify points out that once a refund has already been processed, a return for the same items cannot be created retroactively.
Centrally monitor open requests
In the order section, you can filter by customer inquiries. This filter should be part of the support or operations team’s daily working view.
A simple rule might be:
If an EU request remains unprocessed for more than one working day, it is automatically or organizationally escalated to a second responsible person.
For EU orders, Shopify points out that refunds must be processed within 14 days of the withdrawal declaration. The precise legal treatment of each individual case should be coordinated with expert advice.
Practice logic that determines costs and quality
Canceling before shipping is usually cheaper than returning after shipping
A request made five minutes before handover to the warehouse is operationally something different from a request made after delivery.
If an order is stopped in time, the following may no longer apply:
- Shipping costs,
- Return transport,
- Customs clearance,
- Incoming goods inspection,
- Repackaging,
- Loss of value due to opened packaging.
That’s why an open cancellation request should be transmitted to the warehouse or order management system as early as possible. A note that is only visible in the Shopify admin is of little use if the warehouse is already printing the shipping label in parallel.
The transfer point to the warehouse decides
A typical borderline case:
A customer orders a jacket at 10:00 a.m. At 10:15 a.m. she requests a cancellation. Shopify shows the request, but the warehouse has already picked the order and handed it over to the shipping carrier at 10:12 a.m.
From a technical perspective, the order may still appear as not yet delivered, but operationally it can no longer be stopped. For this reason, the shop, order management, warehouse, and shipping service provider must all use the same definition of “still cancellable.”
Return labels remain a cost factor
Managed Markets does not automatically obtain the return label. The merchant has to decide:
- Is a prepaid label offered?
- Does the customer pay the return shipping costs?
- Are there different service providers for each country?
- Is the label generated automatically or after manual review?
- Where will the goods be returned to?
- Is a local return address more economical than a cross-border return shipment?
For general return policies, Shopify allows free returns, a flat-rate return fee, or customers purchasing their own labels. Whether and to what extent fees are permissible in the case of a statutory right of withdrawal should be legally reviewed for the countries concerned.
Customs duties, import charges and value-added tax
After a Managed Markets order has been fulfilled, the merchant is not granted any refunds for duties, customs fees, or sales tax that have already been incurred, according to Shopify. However, if the entire order is refunded before fulfillment, duties and taxes will be returned to the merchant on the next payout date.
That makes the timing economically relevant.
Example: For an order worth 180 euros, outbound shipping, return shipping, and non-refundable cross-border costs can consume the entire contribution margin, even though the item is later sold again.
Exchange rates
Managed Markets secures the original exchange rate for orders in foreign currencies for refunds made within 30 days of the order. After this period, exchange rate risk may arise again.
For controlling purposes, you should therefore not look only at the return rate. The following are also relevant:
- Time until reimbursement,
- Costs per return country,
- non-refunded charges,
- Depreciation of the goods,
- Cost of the return label,
- Exchange rate differences,
- Support effort per request.
An exchange is a new cross-border order
From the customer’s perspective, an exchange feels like a simple size change. In Managed Markets, however, the replacement item is treated as a new order that goes through the customs process again. This can result in duties and taxes being charged a second time, which must be borne either by the merchant or the customer.
For low-priced items, a refund followed by a new order can therefore be more understandable and economically cleaner than a formally integrated exchange.
Typical practical applications
International fashion shop with size returns
A US fashion retailer sells to Germany, France, and Italy via managed marketplaces. The most common return reasons are “too big” and “too small.”
The shop should analyze return reasons, product size, market, and return costs together. If a model is returned in France significantly more often as “too small,” then it’s not only the returns process that is affected. It may be that size advice, translation, or the size chart does not match the expectations of that market.
The return request thus becomes a data source for product presentation and assortment planning.
Order with multiple partial deliveries
An electronics retailer ships three items from two warehouses. Two items arrive on Monday, and the last item doesn’t arrive until Friday.
For EU rules, the return window should be calculated from the delivery of the last item. If, instead, the first delivery date is used as a flat value for every order, the displayed window may end too early. Shopify therefore recommends using the setting “Delivery of the last item in the order” for EU rules.
Personalized products
A shop sells engraved jewelry and regular accessories in the same order. An exception may apply to the personalized item, but not to the regular item.
The request must therefore not be approved or rejected in general for the entire order. It has to be checked at line-item level. The product should already be clearly marked as personalized in the catalog so that support staff do not first have to search through the product description.
High-quality goods with manual inspection
A furniture or luxury store does not want to approve returns automatically, because the condition, packaging, pickup, and insurance all need to be coordinated.
The Shopify feature is still useful because it records the request in a structured way. Approval can then be tied to a manual review. It’s important that this review does not result in an unclear or indefinitely long pending state.
Mixed D2C and B2B business
A shop sells the same products to private individuals and businesses. The EU consumer feature is relevant for D2C orders, while Managed Markets does not handle B2B orders.
The type of order therefore needs to be identifiable at an early stage. If a corporate customer checks out as a regular private individual, the operational workflow may otherwise mistakenly appear to be a consumer case. Processes and the data model should clearly distinguish between B2C, Shopify B2B, and manual B2B drafts.
Segment recipes
The following sections do not govern the statutory right of withdrawal. They may only affect processing priority, service, and internal communication.
Active customers
Rule:If a person has placed an order within the past 90 days, has no outstanding payment issues, and the request is clearly defined, then it will be reviewed within one business day as part of the standard process.
For a standard size return, the team can decide directly based on the published rules. Additional questions should only be asked if they are genuinely necessary for processing.
VIP customers
Rule:If a person belongs to a defined loyalty program or has a high long-term order value, then the legal decision remains unchanged, but the request is given a shorter internal response time.
Possible service differences include a prepaid label, a pickup, or a personal response. It would not be permissible to artificially make the legal means of contact more difficult for other customers.
Reactivation of at-risk customers
Rule:If a customer has already had several support issues or is likely to churn after the return, then the cancellation request is processed properly first, and only afterwards is a voluntary solution offered.
For example, after approving the return, you can offer a suitable exchange or size consultation. However, the cancellation must not be made dependent on the customer accepting a voucher or replacement item.
Complex exceptional cases
Rule:If an order contains personalized, digital, sealed, or perishable products, the request is not automatically decided based on the customer segment, but is instead forwarded to a specially trained staff member.
A VIP classification does not replace a legal review. Likewise, an ordinary customer may not be automatically rejected solely because of a low order value.
Text and template examples
The following texts are intentionally brief. They are editorial templates and do not mean that every Shopify system message can be freely customized in every flow.
Link in the footer or service menu
If you would like to cancel an order or return an item, please open your order and submit your request there.
Link text: Request a cancellation or return
Recommended link text length: no more than 30 characters, so it remains easy to read quickly on mobile devices.
Acknowledgement of receipt
“We have received your inquiry regarding order {{ Bestellnummer }} and will send you another message as soon as it has been reviewed.”
Link text: View request
Recommended subject length: at most about 55 characters. For the opening of the message, 120 to 160 characters are usually sufficient.
Approved return
“Your return has been approved; you can find the return instructions and, if applicable, the label at the following link.”
Link text:Open return instructions
The most important action should already appear in the first visible paragraph and not only after general service texts.
Rejected return
“We cannot accept the return of this item because {{ specific reason }}; for more details, please see our return policy.”
Link text:View return policy
The justification should specify the exact article and the exact rule. Phrases like “does not comply with our terms” are too vague.
Cancellation no longer possible
“The order could no longer be stopped because it had already been shipped; after delivery, you can request a return through your order.”
Link text: Open order
This way the customer understands that the request has not been ignored, but that the possible process has changed.
When it makes sense, when it doesn’t
Makes sense for suitable managed markets D2C orders
The feature is particularly useful when a shop:
- sold to consumers in the EU via managed markets,
- has a standardized product catalog,
- Use Shopify as the primary order management system,
- Returns already processed in the Shopify admin,
- has clearly defined responsibilities for support and logistics,
- wants to offer a visible self-service access.
The main benefit is not that every return is automatically resolved. The benefit is that customers get a transparent digital channel for submissions and that inquiries appear directly on the order.
Useful as a starting point for more complex systems
Larger stores with an external order management system, inventory management, or returns platform can use the Shopify workflow as an entry point. The prerequisite is that new requests are reliably transferred to the downstream systems and that status changes remain in sync.
Not sufficient for unclear product exceptions
A shop with many personalized, digital, hygienically sealed or perishable products should not rely solely on the automatic 14-day rule. The exceptions must be mapped out in a structured way and reviewed from a legal perspective.
Not as a managed markets solution for B2B
For Shopify B2B orders, Managed Markets is not the legal seller. Companies with both D2C and B2B business therefore need separate rules, responsibilities, and test cases.
Not suitable as a standalone returns platform
If a company needs pickups, local return centers, automatic label generation, fraud detection, condition assessments, or country-specific refund logic, the native intake channel is usually not sufficient as a complete system.
In this case, you should determine before implementation which system will have the leading return status: Shopify, the order management system, or the specialized returns platform.
Mistakes to avoid
Confusing “automatically active” with “automatically completed”
The rule is applied automatically for eligible managed markets orders. The request must still be reviewed, decided on, implemented logistically, and financially completed.
Without internal responsibility, all that is created is a new intake channel for unprocessed cases.
Only test the happy standard case
A test with a single, fully delivered item is not enough. At a minimum, the following should be checked:
- undelivered order,
- partially shipped order,
- multiple deliveries,
- multiple quantities of the same item,
- discounted order,
- personalized item,
- Subscription,
- Refund in foreign currency,
- order already partially refunded,
- B2B customer.
Confuse a cancellation request with an actual cancellation
A customer inquiry does not automatically change the order status. As long as the warehouse or order management is not aware of the inquiry, the goods can continue to be processed and shipped.
Do not include return labels in the plan
For managed markets returns, Shopify does not automatically provide an international label. Without a designated service provider, support has to improvise for every request.
Trigger refund before creating the return
Shopify does allow a refund without a prior return. However, after the refund has been issued, no return can be created for the same items anymore. This can make inventory checks, shipment tracking, and reporting more difficult.
Do not terminate the subscription contract separately
According to Shopify, a cancellation request for a subscription order does not automatically terminate the underlying subscription contract. The order and the contract must be handled separately.
Allow written policy and technical rules to diverge
The return rules configured in the Shopify admin are not automatically transferred to the written return and refund policy. Both levels must be reviewed and kept up to date separately.
Technical implications for larger shops
A clearly leading position
In a simple Shopify setup, Shopify can handle the entire returns process. In enterprise architectures, the following often exist in addition:
- Order management system,
- Warehouse management system,
- Shipping platform,
- Payment service provider,
- Customer service system,
- Returns platform,
- Financial accounting,
- Datenplattform.
It must be defined which system makes the binding decision about a return or cancellation. Otherwise, Shopify may show “approved” while the warehouse still reports “not released.”
Event-based data flows
Eine neue Anfrage sollte nicht nur in regelmäßigen Tabellenexporten entdeckt werden. Größere Shops sollten Ereignisse oder API-Abfragen verwenden, um Statusänderungen zeitnah weiterzugeben.
Through the Customer Account API, Shopify provides features that let you query existing returns and create new return requests. For administrative returns processing, GraphQL interfaces are available for returns, refunds, exchanges, and reverse logistics.
Vor einer Integration ist zu prüfen, ob der konkrete Managed-Markets-Widerruf vollständig über dieselben Objekte und Statuswerte abgebildet wird. Nicht dokumentierte Annahmen sollten nicht produktiv umgesetzt werden.
Doppelte Verarbeitung verhindern
Integrationen müssen idempotent sein. Idempotent bedeutet, dass dieselbe Nachricht mehrfach verarbeitet werden kann, ohne mehrfach eine Erstattung, ein Etikett oder eine Lagerbewegung auszulösen.
Eine geeignete Regel lautet:
Wenn die Anfrage-ID bereits verarbeitet wurde, dann wird der zweite Vorgang protokolliert, aber nicht erneut ausgeführt.
Das ist besonders wichtig, weil Erstattungen in Shopify nach dem Auslösen nicht rückgängig gemacht werden können.
Bestellpositionen statt nur Bestellungen übertragen
Eine Bestellung kann gleichzeitig versandte und unversandte Positionen enthalten. Datenflüsse dürfen deshalb nicht nur „Bestellung storniert“ oder „Bestellung retourniert“ kennen.
Benötigt werden mindestens:
- Bestell-ID,
- Positions-ID,
- Menge,
- Erfüllungsstatus,
- Lieferstatus,
- Anfrageart,
- Grund,
- beantragter Betrag,
- genehmigter Betrag,
- Rücksendestatus,
- Erstattungsstatus.
Zahlungs- und Zollwerte getrennt behandeln
Bei Managed Markets können Produktwert, Versand, Steuer, Zoll, Gebühr und Wechselkurs unterschiedlichen Regeln folgen. Diese Beträge sollten nicht zu einem einzigen Feld „Erstattung“ zusammengefasst werden.
Besonders relevant sind:
- die 30-tägige Wechselkurssicherung,
- nicht zurückgeführte Abgaben nach Erfüllung,
- Teilerstattungen,
- bereits gewährte Rabatte,
- Rücksende- oder Bearbeitungsgebühren,
- neue Abgaben bei Umtauschbestellungen.
Berechtigungen und Governance
Zur Bearbeitung der Anfragen wird mindestens eine passende Bestellberechtigung benötigt. Erstattungsrechte sollten enger vergeben werden als reine Leserechte, weil eine falsch ausgelöste Erstattung nicht einfach zurückgenommen werden kann.
Für größere Organisationen empfiehlt sich eine klare Rollenverteilung:
- Support prüft den Kundenfall.
- Operations entscheidet über Versand oder Rücksendung.
- Lager bestätigt den Wareneingang.
- Finance kontrolliert Erstattungen und Abgaben.
- Legal definiert Ausnahmen und Texte.
- Entwicklung verantwortet Integrationen und Protokollierung.
Testfälle für den Go-live
Technische Tests sollten nicht nur prüfen, ob eine Schaltfläche sichtbar ist. Zu prüfen sind auch:
- Wird die richtige Bestellposition angeboten?
- Wird eine Eingangsbestätigung versendet?
- Erscheint die Anfrage im Shopify-Admin?
- Erreicht sie das Auftragsverwaltungssystem?
- Wird das Lager rechtzeitig gestoppt?
- Wird ein Etikett nur einmal erzeugt?
- Wird eine Teilerstattung korrekt berechnet?
- Bleiben Währung und Beträge konsistent?
- Wird ein B2B-Auftrag korrekt ausgeschlossen?
- Ist der Ablauf in allen veröffentlichten Sprachen verständlich?
10-Punkte-Prüfliste vor dem Go-live
- Der Shop ist für Managed Markets berechtigt und die relevanten EU-Bestellungen werden tatsächlich darüber verarbeitet.
- D2C-, B2B- und manuelle Bestellabläufe sind klar voneinander getrennt.
- Der elektronische Zugang ist auf Desktop und Mobilgeräten leicht auffindbar.
- Stornierungen vor Versand und Rückgaben nach Lieferung wurden separat getestet.
- Teillieferungen und das Lieferdatum des letzten Artikels werden korrekt berücksichtigt.
- Personalisierte, digitale, verderbliche und versiegelte Produkte sind strukturiert gekennzeichnet.
- Ein internationaler Anbieter für Rücksendeetiketten und Rücksendeadressen ist festgelegt.
- Support, Lager, Finance und Entwicklung kennen ihre Bearbeitungs- und Eskalationsregeln.
- Erstattungen, Zollwerte, Steuern, Gebühren und Wechselkurse werden getrennt geprüft.
- Alle Kunden- und Systembenachrichtigungen wurden in den veröffentlichten Marktsprachen getestet.
FAQ
Was kostet die neue Managed-Markets-Funktion?
Shopify nennt im Changelog keine separate Gebühr nur für die EU-Widerrufsfunktion. Es gelten weiterhin die Kosten und Bedingungen von Managed Markets sowie eigene Kosten für Rücksendeetiketten, Versand, Lagerbearbeitung und mögliche nicht erstattete Abgaben.
Muss ich die 14-Tage-Regel selbst aktivieren?
Für geeignete EU-Bestellungen über Managed Markets wird die Regel laut Shopify automatisch angewendet. Trotzdem sollten der sichtbare Zugang, die Benachrichtigungen und der interne Bearbeitungsprozess getestet werden.
Welche Daten brauche ich für die Bearbeitung?
Mindestens benötigt werden Bestellung, Markt, Lieferland, Kundenart, Positionen, Erfüllungs- und Lieferstatus sowie Rückgabegrund. Bei möglichen Ausnahmen müssen zusätzlich Produkttyp und konkrete Vertragssituation geprüft werden.
Wird eine Anfrage automatisch genehmigt?
Nein. Die Anfrage erscheint im Shopify-Admin und muss dort geprüft, genehmigt, abgelehnt oder anderweitig abgeschlossen werden. Auch die Erstattung wird nicht allein durch die Anfrage ausgelöst.
Funktioniert die Regel auch für Shopify B2B?
Managed Markets unterstützt Shopify-B2B-Bestellungen nicht. Bei B2B-Bestellungen bleibt der Händler selbst rechtlicher Verkäufer und benötigt einen getrennten Prozess.
Wann ist die native Funktion ungeeignet?
Sie reicht allein meist nicht aus, wenn ein Shop komplexe Produktausnahmen, lokale Retourenzentren, automatische Abholungen, externe Lager oder umfangreiche Betrugsprüfungen verwendet. In solchen Fällen sollte Shopify mit dem bestehenden Auftrags- oder Retourensystem verbunden werden.
Zusammenfassung
- Shopify Managed Markets wendet für geeignete EU-Bestellungen automatisch eine 14-tägige Stornierungs- und Rückgaberegel an.
- Die Änderung unterstützt die seit dem 19. Juni 2026 geltende elektronische Widerrufsfunktion.
- Kund können unversandte Artikel stornieren und gelieferte Artikel zur Rückgabe anfragen.
- Eine Anfrage verändert die Bestellung nicht automatisch und löst keine automatische Erstattung aus.
- Händler bleiben für Prüfung, Rücksendeetiketten, Warenannahme und Erstattung verantwortlich.
- Managed Markets unterstützt keine Shopify-B2B-Bestellungen.
- Personalisierte und digitale Produkte werden nicht zuverlässig allein anhand ihrer rechtlichen Ausnahme automatisch behandelt.
- Bei Teillieferungen ist das Lieferdatum des letzten Artikels für das Rückgabefenster relevant.
- Nach der Erfüllung können Zölle, Zollgebühren und Umsatzsteuer für den Händler wirtschaftlich verloren sein.
- Umtauschartikel gelten bei Managed Markets als neue internationale Bestellung und können erneut Abgaben auslösen.
- Größere Shops müssen Shopify, Lager, Auftragsverwaltung, Support und Finance über eindeutige Statusmodelle verbinden.
- Die automatische Aktivierung ersetzt weder Prozessdesign noch rechtliche Prüfung.
Quellen und weiterführende Links
Shopify Changelog: Managed Markets unterstützt EU-Stornierungs- und Rückgabeanfragen
https://changelog.shopify.com/posts/shopify-managed-markets-now-supports-eu-buyer-cancellation-and-return-requests
Shopify Help Center: EU-Widerrufsrecht und elektronische Widerrufsfunktion
https://help.shopify.com/en/manual/compliance/legal/eu-right-of-withdrawal
Shopify Help Center: Rückgabe- und Stornierungsregeln einrichten
https://help.shopify.com/en/manual/fulfillment/managing-orders/returns/return-rules
Shopify Help Center: Self-Service-Rückgaben und Stornierungen einrichten
https://help.shopify.com/en/manual/fulfillment/managing-orders/returns/self-serve-returns/setup
Shopify Help Center: Eingegangene Rückgabe- und Stornierungsanfragen bearbeiten
https://help.shopify.com/en/manual/fulfillment/managing-orders/returns/self-serve-returns/management
Shopify Help Center: Managed-Markets-Bestellungen erfüllen, zurückgeben und erstatten
https://help.shopify.com/en/manual/international/managed-markets/fulfillment
Shopify Help Center: Managed Markets, Verfügbarkeit und Merchant-of-Record-Modell
https://help.shopify.com/en/manual/international/managed-markets
Shopify Help Center: Managed-Markets-Funktionen und Wechselkurssicherung
https://help.shopify.com/en/manual/international/managed-markets/overview
Shopify Help Center: Bestellungen vollständig oder teilweise erstatten
https://help.shopify.com/en/manual/fulfillment/managing-orders/refunding-orders
Shopify Developer: Self-Service-Rückgaben mit der Customer Account API entwickeln
https://shopify.dev/docs/apps/build/orders-fulfillment/returns-apps/build-self-serve-returns
Shopify Developer: Rückgaben mit der GraphQL Admin API verwalten
https://shopify.dev/docs/apps/build/orders-fulfillment/returns-apps/build-return-management
Shopify Developer Changelog: Neue Schnittstellen für die Retourenverarbeitung
https://shopify.dev/changelog/returns-processing-api
EUR-Lex: Richtlinie (EU) 2023/2673
https://eur-lex.europa.eu/eli/dir/2023/2673/oj/eng
